COMMITED TO TREATING OUR CUSTOMERS FAIRLY

At Pearson Financial Consultants Ltd, we are committed to offering our clients the highest possible standards of service. In doing so we are pleased to support the Financial Services Authority initiative "Treating Customers Fairly".

OUR COMMITMENT TO YOU

We will:

Provide you with clear information about the products and services we offer, including fees and charges.
Ascertain your individual needs, preferences and circumstances before making a recommendation.
Only recommend a product/investment/pension we consider most appropriate for your circumstances ad you can afford from the whole marketplace.
Not recommend a product/investment/pension if we can't find one we consider suitable.
Encourage you to ask if there's something you don't understand.
Give you access to a formal complaints procedure should you become unhappy with our service.
Ensure adequate cover is maintained for your protection and explain how you are protected under the FSCS relating to a specific investment/pension/insurance contract.

HOW YOU CAN HELP US

To help us give you the most appropriate advice, we will ask you to:

Give us as much information as possible to enable us to properly assess your situation.
Let us know if there is any aspect of our service, or of a product we have discusses or recommended that you don't understand.
Tell us if you think there are ways we can improve our service.
Occasionally complete a questionaire in order to assess our ongoing service and ensure we are treating customer fairly, we would be grateful for your participation.